Refund Policy

Our policy lasts 30 days, once the item is returned within 30 days of the delivery date, we will issue you a full refund.

If 30 days have gone by since your delivery date, unfortunately we cannot accept your return

To be eligible for a return, your item must be unwashed, unworn, unused, with original tags attached and in the same condition that you received it.

Exchanges are not available.

If exchange is needed, please repurchase product.

Return shipping fee is covered by YOU, the customer.

For HYGIENE purposes, intimate and sanitary apparel such as, but not limited to SWIM WEAR, LINGERIE, UNDERWEAR, BODYSUITS, ETC. will not be eligible for return!



To return your product, you should mail your product to: 

Jouvert Joli LLC
348 Coney Island Ave.
Suit #:2061
Brooklyn, NY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund. 

Depending on your location, the time it may take for your returned product to reach us may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund is processed within 24 hours upon arrival of returned product. Please allow 3-5 business for refund to reflect in your account.

To inquire about the status of your refund, please contact us at