Refund Policy

Our policy lasts 7 days, once the item is returned within 7 days of the delivery date, we will issue you a store credit. If 7 days have gone by since your delivery date, unfortunately we can’t accept your return. 

To be eligible for a return, your item must be unwashed, unworn, unused, with original tags attached and in the same condition that you received it.

Refunds and exchanges are not available.

Return shipping fee is covered by the customer.

For HYGIENE purposes, intimate and sanitary apparel such as, but not limited to SWIM WEAR, LINGERIE, UNDERWEAR, BODYSUITS, ETC. will not be eligible for return!



To return your product, you should mail your product to: 

Jouvert Joli LLC
348 Coney Island Ave.
Suit #:2061
Brooklyn, NY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To inquire about the status of you refund, please contact us at